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Building A World Class Service Organization (Assessment Tool)

Af: Jochen Wirtz Engelsk Paperback

Building A World Class Service Organization (Assessment Tool)

Af: Jochen Wirtz Engelsk Paperback
Tjek vores konkurrenters priser

 

Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.

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Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.

Produktdetaljer
Sprog: Engelsk
Sider: 34
ISBN-13: 9781944659455
Indbinding: Paperback
Udgave:
ISBN-10: 1944659455
Udg. Dato: 31 dec 2017
Længde: 0mm
Bredde: 0mm
Højde: 0mm
Forlag: World Scientific Publishing Co Inc (USA)
Oplagsdato: 31 dec 2017
Forfatter(e): Jochen Wirtz
Forfatter(e) Jochen Wirtz


Kategori Ledelse: lederskab og motivation


ISBN-13 9781944659455


Sprog Engelsk


Indbinding Paperback


Sider 34


Udgave


Længde 0mm


Bredde 0mm


Højde 0mm


Udg. Dato 31 dec 2017


Oplagsdato 31 dec 2017


Forlag World Scientific Publishing Co Inc (USA)