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Managing People For Service Advantage

Af: Jochen Wirtz Engelsk Paperback

Managing People For Service Advantage

Af: Jochen Wirtz Engelsk Paperback
Tjek vores konkurrenters priser
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
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Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give an insight on how to get HR right in service organizations, and how to get satisfied, loyal, motivated and productive service employees. This book is the ninth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 91
ISBN-13: 9781944659332
Indbinding: Paperback
Udgave:
ISBN-10: 1944659331
Kategori: Personaleledelse og HR
Udg. Dato: 15 nov 2017
Længde: 0mm
Bredde: 0mm
Højde: 0mm
Forlag: World Scientific Publishing Co Inc (USA)
Oplagsdato: 15 nov 2017
Forfatter(e): Jochen Wirtz
Forfatter(e) Jochen Wirtz

Kategori Personaleledelse og HR

ISBN-13 9781944659332

Sprog Engelsk

Indbinding Paperback

Sider 91

Udgave

Længde 0mm

Bredde 0mm

Højde 0mm

Udg. Dato 15 nov 2017

Oplagsdato 15 nov 2017

Forlag World Scientific Publishing Co Inc (USA)