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Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Af: Renee Evenson Engelsk Paperback

Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results

Af: Renee Evenson Engelsk Paperback
Tjek vores konkurrenters priser

Dealing with customers isn''t easy, they aren''t always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.

In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

  • how to assess circumstances,
  • choose one of many appropriate responses,
  • and confidently and consistently deliver customer satisfaction.

Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.

By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

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Dealing with customers isn''t easy, they aren''t always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.

Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.

In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you:

  • how to assess circumstances,
  • choose one of many appropriate responses,
  • and confidently and consistently deliver customer satisfaction.

Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively.

By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

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Produktdetaljer
Sprog: Engelsk
Sider: 304
ISBN-13: 9780814420324
Indbinding: Paperback
Udgave:
ISBN-10: 081442032X
Kategori: Kundeservice
Udg. Dato: 16 okt 2012
Længde: 19mm
Bredde: 149mm
Højde: 224mm
Forlag: HarperCollins Focus
Oplagsdato: 16 okt 2012
Forfatter(e): Renee Evenson
Forfatter(e) Renee Evenson

Kategori Kundeservice

ISBN-13 9780814420324

Sprog Engelsk

Indbinding Paperback

Sider 304

Udgave

Længde 19mm

Bredde 149mm

Højde 224mm

Udg. Dato 16 okt 2012

Oplagsdato 16 okt 2012

Forlag HarperCollins Focus

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