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Mediated Business Interactions
- Intercultural Communication Between Speakers of Spanish
Engelsk Hardback
Mediated Business Interactions
- Intercultural Communication Between Speakers of Spanish
Engelsk Hardback

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Om denne bog
This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions.* Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone?* Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages?* Does the language seen as a cultural tool reflect a different orientation towards such activities?* What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices?
Product detaljer
Sprog:
Engelsk
Sider:
224
ISBN-13:
9780748637201
Indbinding:
Hardback
Udgave:
ISBN-10:
0748637206
Udg. Dato:
7 jul 2011
Længde:
17mm
Bredde:
163mm
Højde:
243mm
Forlag:
Edinburgh University Press
Oplagsdato:
7 jul 2011
Forfatter(e):
Kategori sammenhænge