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ManageFirst

- Customer Service with Answer Sheet
Af: National Restaurant Association Engelsk Paperback

ManageFirst

- Customer Service with Answer Sheet
Af: National Restaurant Association Engelsk Paperback
Tjek vores konkurrenters priser

Appropriate for CUSTOMER SERVICE courses within Culinary Arts and Hospitality Management departments.

 

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Tjek vores konkurrenters priser
Normalpris
kr 597
Fragt: 39 kr
6 - 8 hverdage
20 kr
Pakkegebyr
God 4 anmeldelser på
Tjek vores konkurrenters priser

Appropriate for CUSTOMER SERVICE courses within Culinary Arts and Hospitality Management departments.

 

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 

The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential.* The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Produktdetaljer
Sprog: Engelsk
Sider: 240
ISBN-13: 9780132179324
Indbinding: Paperback
Udgave: 2
ISBN-10: 0132179326
Udg. Dato: 13 aug 2012
Længde: 100mm
Bredde: 100mm
Højde: 100mm
Forlag: Pearson Education (US)
Oplagsdato: 13 aug 2012
Forfatter(e) National Restaurant Association


Kategori Hotel-, catering- & restaurationsbranchen


ISBN-13 9780132179324


Sprog Engelsk


Indbinding Paperback


Sider 240


Udgave 2


Længde 100mm


Bredde 100mm


Højde 100mm


Udg. Dato 13 aug 2012


Oplagsdato 13 aug 2012


Forlag Pearson Education (US)