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The V-Model of Service Quality
- An Exploration of African Customer Service Delivery Metrics
Engelsk Paperback
The V-Model of Service Quality
- An Exploration of African Customer Service Delivery Metrics
Engelsk Paperback

553 kr
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Om denne bog
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Product detaljer
Sprog:
Engelsk
Sider:
160
ISBN-13:
9781787696068
Indbinding:
Paperback
Udgave:
ISBN-10:
1787696065
Udg. Dato:
18 okt 2018
Længde:
10mm
Bredde:
129mm
Højde:
198mm
Forlag:
Emerald Publishing Limited
Oplagsdato:
18 okt 2018
Forfatter(e):
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