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Linguistic Ethnography of a Multilingual Call Center
- London Calling
Engelsk Hardback
Linguistic Ethnography of a Multilingual Call Center
- London Calling
Engelsk Hardback

716 kr
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Om denne bog
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Product detaljer
Sprog:
Engelsk
Sider:
214
ISBN-13:
9783319933221
Indbinding:
Hardback
Udgave:
ISBN-10:
3319933221
Udg. Dato:
11 okt 2018
Længde:
0mm
Bredde:
148mm
Højde:
210mm
Forlag:
Springer International Publishing AG
Oplagsdato:
11 okt 2018
Forfatter(e):
Kategori sammenhænge