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The Ombudsman Handbook
- Designing and Managing an Effective Problem-Solving Program
Engelsk Paperback
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The Ombudsman Handbook
- Designing and Managing an Effective Problem-Solving Program
Engelsk Paperback

410 kr
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Om denne bog

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Product detaljer
Sprog:
Engelsk
Sider:
214
ISBN-13:
9780786448968
Indbinding:
Paperback
Udgave:
ISBN-10:
0786448962
Udg. Dato:
30 dec 2010
Længde:
11mm
Bredde:
152mm
Højde:
229mm
Forlag:
McFarland & Co Inc
Oplagsdato:
30 dec 2010
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