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Managing Service Operations

- Design and Implementation
Af: Sadie Shinkins, William J Hollins Engelsk Paperback

Managing Service Operations

- Design and Implementation
Af: Sadie Shinkins, William J Hollins Engelsk Paperback
Tjek vores konkurrenters priser

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee

Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory.

Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include:

- Chapter objectives;

- Short cases;

- Student exercises;

- Chapter summaries;

- Further reading section;

- A glossary of key terms.

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`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee

Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory.

Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include:

- Chapter objectives;

- Short cases;

- Student exercises;

- Chapter summaries;

- Further reading section;

- A glossary of key terms.

Produktdetaljer
Sprog: Engelsk
Sider: 312
ISBN-13: 9781412929530
Indbinding: Paperback
Udgave:
ISBN-10: 1412929539
Kategori: Operationsanalyse
Udg. Dato: 18 sep 2006
Længde: 18mm
Bredde: 170mm
Højde: 241mm
Forlag: SAGE Publications Inc
Oplagsdato: 18 sep 2006
Forfatter(e) Sadie Shinkins, William J Hollins


Kategori Operationsanalyse


ISBN-13 9781412929530


Sprog Engelsk


Indbinding Paperback


Sider 312


Udgave


Længde 18mm


Bredde 170mm


Højde 241mm


Udg. Dato 18 sep 2006


Oplagsdato 18 sep 2006


Forlag SAGE Publications Inc