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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Af: Kent Seltman, Leonard Berry Engelsk Paperback

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Af: Kent Seltman, Leonard Berry Engelsk Paperback
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The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

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The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

• Demonstrate how a great service brand evolves from the core values that nourish and protect it
• Extrapolate instructive business lessons that apply outside healthcare
• Illustrate the benefits of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

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Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 304
ISBN-13: 9781260011838
Indbinding: Paperback
Udgave:
ISBN-10: 1260011836
Kategori: Kundeservice
Udg. Dato: 16 jun 2017
Længde: 21mm
Bredde: 228mm
Højde: 152mm
Forlag: McGraw-Hill Education
Oplagsdato: 16 jun 2017
Forfatter(e): Kent Seltman, Leonard Berry
Forfatter(e) Kent Seltman, Leonard Berry

Kategori Kundeservice

ISBN-13 9781260011838

Sprog Engelsk

Indbinding Paperback

Sider 304

Udgave

Længde 21mm

Bredde 228mm

Højde 152mm

Udg. Dato 16 jun 2017

Oplagsdato 16 jun 2017

Forlag McGraw-Hill Education

Kategori sammenhænge