Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete study package includes

• A test-preparation routine proven to help you pass the exam
• Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
• Exam Topic lists that make referencing easy
• Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
• The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
• An online Flash Cards application to help you drill on key terms by chapter
• A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
• Study plan suggestions and templates to help you organize and optimize your study time

Content Update Program:

This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint. Visit ciscopress.com/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes

The Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found in the Cisco CCST exam. Topics covered include

• IT Support Job Tasks and Responsibilities
• Hardware Issues
• Connectivity and Resource Access Issues
• Operating System and Application Issues
• Common Threats and Preventions
• Job Tools

This integrated learning package:

• Enables you to focus on individual topic areas or take complete, timed exams
• Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
• Provides unique sets of exam-realistic practice questions
• Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most