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The Nordstrom Way to Customer Experience Excellence

- Creating a Values-Driven Service Culture
Af: breAnne O. Reeves, Robert Spector Engelsk Paperback

The Nordstrom Way to Customer Experience Excellence

- Creating a Values-Driven Service Culture
Af: breAnne O. Reeves, Robert Spector Engelsk Paperback
Tjek vores konkurrenters priser
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
Produktdetaljer
Sprog: Engelsk
Sider: 224
ISBN-13: 9781119375357
Indbinding: Paperback
Udgave: 3
ISBN-10: 1119375355
Udg. Dato: 10 nov 2017
Længde: 26mm
Bredde: 275mm
Højde: 213mm
Forlag: John Wiley & Sons Inc
Oplagsdato: 10 nov 2017
Forfatter(e) breAnne O. Reeves, Robert Spector


Kategori Erhvervsliv, virksomheder og ledelse


ISBN-13 9781119375357


Sprog Engelsk


Indbinding Paperback


Sider 224


Udgave 3


Længde 26mm


Bredde 275mm


Højde 213mm


Udg. Dato 10 nov 2017


Oplagsdato 10 nov 2017


Forlag John Wiley & Sons Inc