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The Measure of Library Excellence
- Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Engelsk
Bogcover for The Measure of Library Excellence af Theresa Del Tufo, Despina Dapias Wilson, Anne E.C. Norman, 9780786430369
Specifikationer
Sprog:
Engelsk
Sider:
220
ISBN-13:
9780786430369
Indbinding:
Paperback
ISBN-10:
0786430362
Udg. Dato:
1 aug 2007
Størrelse i cm:
Oplagsdato:
1 aug 2007

The Measure of Library Excellence

- Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Engelsk
Paperback 2007
Format:

Bog beskrivelse

Today''s libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization''s infrastructure, performance management and fact-based decision making.

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Specifikationer
Sprog:
Engelsk
Sider:
220
ISBN-13:
9780786430369
Indbinding:
Paperback
ISBN-10:
0786430362
Udg. Dato:
1 aug 2007
Størrelse i cm:
Oplagsdato:
1 aug 2007
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