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Service Level Manager
- Careers in IT service management
Engelsk Paperback
Service Level Manager
- Careers in IT service management
Engelsk Paperback

291 kr
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Om denne bog
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Product detaljer
Sprog:
Engelsk
Sider:
152
ISBN-13:
9781780172941
Indbinding:
Paperback
Udgave:
ISBN-10:
178017294X
Kategori:
Udg. Dato:
31 jul 2017
Længde:
9mm
Bredde:
129mm
Højde:
198mm
Forlag:
BCS Learning & Development Limited
Oplagsdato:
31 jul 2017
Forfatter(e):
Kategori sammenhænge