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Service Encounters in Tourism, Events and Hospitality
- Staff Perspectives
Engelsk Hardback
Service Encounters in Tourism, Events and Hospitality
- Staff Perspectives
Engelsk Hardback

1.124 kr
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Om denne bog

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.

Product detaljer
Sprog:
Engelsk
Sider:
208
ISBN-13:
9781845417277
Indbinding:
Hardback
Udgave:
ISBN-10:
1845417275
Udg. Dato:
30 jan 2020
Længde:
20mm
Bredde:
240mm
Højde:
162mm
Forlag:
Channel View Publications Ltd
Oplagsdato:
30 jan 2020
Forfatter(e):
Kategori sammenhænge