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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment
Engelsk Paperback
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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment
Engelsk Paperback

208 kr
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Om denne bog

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it''s with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer''s disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers

Product detaljer
Sprog:
Engelsk
Sider:
176
ISBN-13:
9780071756167
Indbinding:
Paperback
Udgave:
ISBN-10:
0071756167
Udg. Dato:
16 jul 2011
Længde:
12mm
Bredde:
136mm
Højde:
203mm
Forlag:
McGraw-Hill Education - Europe
Oplagsdato:
16 jul 2011
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