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Managing Conflict

- A Practical Guide to Resolution in the Workplace
Af: David Liddle Engelsk Paperback

Managing Conflict

- A Practical Guide to Resolution in the Workplace
Af: David Liddle Engelsk Paperback
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Whether it''s a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.

The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.

This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

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Whether it''s a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.

The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.

This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.

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Produktdetaljer
Sprog: Engelsk
Sider: 320
ISBN-13: 9781398609457
Indbinding: Paperback
Udgave:
ISBN-10: 1398609455
Kategori: Personaleledelse og HR
Udg. Dato: 3 okt 2023
Længde: 23mm
Bredde: 234mm
Højde: 155mm
Forlag: Kogan Page Ltd
Oplagsdato: 3 okt 2023
Forfatter(e): David Liddle
Forfatter(e) David Liddle

Kategori Personaleledelse og HR

ISBN-13 9781398609457

Sprog Engelsk

Indbinding Paperback

Sider 320

Udgave

Længde 23mm

Bredde 234mm

Højde 155mm

Udg. Dato 3 okt 2023

Oplagsdato 3 okt 2023

Forlag Kogan Page Ltd