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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

Af: Claire Agutter Engelsk Paperback

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide

Af: Claire Agutter Engelsk Paperback
Tjek vores konkurrenters priser

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. 

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

  • Provides definitions of the key terms and concepts used in ITIL 4;
  • Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
  • Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. 

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

  • Provides definitions of the key terms and concepts used in ITIL 4;
  • Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
  • Explains the key figures and diagrams in the ITIL syllabus.

This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:

  • Replacing ‘change control’ with ‘change enablement’ throughout;
  • The removal of ‘IT’ from the definition of a change; and
  • Updating definitions for customer, sponsor and user.

Start preparing for your ITIL Foundation exam – order your copy today.

ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

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Produktdetaljer
Sprog: Engelsk
Sider: 90
ISBN-13: 9781787782136
Indbinding: Paperback
Udgave:
ISBN-10: 1787782131
Kategori: IT-branchen
Udg. Dato: 16 apr 2020
Længde: 9mm
Bredde: 198mm
Højde: 127mm
Forlag: IT Governance Publishing
Oplagsdato: 16 apr 2020
Forfatter(e): Claire Agutter
Forfatter(e) Claire Agutter

Kategori IT-branchen

ISBN-13 9781787782136

Sprog Engelsk

Indbinding Paperback

Sider 90

Udgave

Længde 9mm

Bredde 198mm

Højde 127mm

Udg. Dato 16 apr 2020

Oplagsdato 16 apr 2020

Forlag IT Governance Publishing