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Difficult Conversations in Education, Health and Social Care
- How to Talk About What Really Matters and What to Do When it All Goes Wrong
Engelsk Paperback
Difficult Conversations in Education, Health and Social Care
- How to Talk About What Really Matters and What to Do When it All Goes Wrong
Engelsk Paperback

315 kr
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Om denne bog

This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.

The book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations." Key features include:

  • Strategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactions.
  • Approaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concerns.
  • Engaging case studies, scenarios, activities, and top tips to support discussions.
  • Practical advice on how to enhance communication skills and prevent difficult conversations from escalating.
  • Exploring concepts and techniques that can be applied across various professions and in personal life as well.

The authors emphasize the importance of applying the right skills, knowledge, and experience to transform a challenging conversation into an effective, solution-focused, and collaborative exchange. With innovative ideas for making tough discussions more manageable, this book is an invaluable resource for professionals in education, social services, healthcare, and similar fields.

Product detaljer
Sprog:
Engelsk
Sider:
180
ISBN-13:
9781032559841
Indbinding:
Paperback
Udgave:
ISBN-10:
1032559845
Udg. Dato:
6 jun 2025
Længde:
14mm
Bredde:
158mm
Højde:
232mm
Forlag:
Taylor & Francis Ltd
Oplagsdato:
6 jun 2025
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