Store besparelser
Hurtig levering
Gemte
Log ind
0
Kurv
Kurv
Customer Service: Pearson New International Edition
- A Practical Approach
Engelsk Paperback
Se mere i:
Customer Service: Pearson New International Edition
- A Practical Approach
Engelsk Paperback

779 kr
Tilføj til kurv
Sikker betaling
6 - 8 hverdage

Om denne bog

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles.

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Product detaljer
Sprog:
Engelsk
Sider:
200
ISBN-13:
9781292040356
Indbinding:
Paperback
Udgave:
6
ISBN-10:
1292040351
Kategori:
Udg. Dato:
8 nov 2013
Længde:
11mm
Bredde:
216mm
Højde:
279mm
Forlag:
Pearson Education Limited
Oplagsdato:
8 nov 2013
Forfatter(e):
Kategori sammenhænge