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A Hotel Manager's Handbook

- 189 Techniques for Achieving Exceptional Guest Satisfaction
Af: Vincent P. Magnini, Carol J. Simon Engelsk Paperback

A Hotel Manager's Handbook

- 189 Techniques for Achieving Exceptional Guest Satisfaction
Af: Vincent P. Magnini, Carol J. Simon Engelsk Paperback
Tjek vores konkurrenters priser

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.

Tjek vores konkurrenters priser
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kr 840
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20 kr
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Tjek vores konkurrenters priser

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.

Produktdetaljer
Sprog: Engelsk
Sider: 256
ISBN-13: 9781771883481
Indbinding: Paperback
Udgave:
ISBN-10: 1771883480
Kategori: Kundeservice
Udg. Dato: 15 dec 2015
Længde: 14mm
Bredde: 229mm
Højde: 154mm
Forlag: Apple Academic Press Inc.
Oplagsdato: 15 dec 2015
Forfatter(e) Vincent P. Magnini, Carol J. Simon


Kategori Kundeservice


ISBN-13 9781771883481


Sprog Engelsk


Indbinding Paperback


Sider 256


Udgave


Længde 14mm


Bredde 229mm


Højde 154mm


Udg. Dato 15 dec 2015


Oplagsdato 15 dec 2015


Forlag Apple Academic Press Inc.