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A Hotel Manager's Handbook
- 189 Techniques for Achieving Exceptional Guest Satisfaction
Engelsk Paperback
A Hotel Manager's Handbook
- 189 Techniques for Achieving Exceptional Guest Satisfaction
Engelsk Paperback

822 kr
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Om denne bog

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.

Product detaljer
Sprog:
Engelsk
Sider:
256
ISBN-13:
9781771883481
Indbinding:
Paperback
Udgave:
ISBN-10:
1771883480
Kategori:
Udg. Dato:
15 dec 2015
Længde:
14mm
Bredde:
229mm
Højde:
154mm
Forlag:
Apple Academic Press Inc.
Oplagsdato:
15 dec 2015
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